Orders & Exchanges

We happily accept returns in original condition (unused, unworn, and unaltered) with tags attached for either a refund, store credit, or a one time exchange. All return requests must be made within 30 days after the date of delivery. The refund, store credit, or exchange will be processed within 14 business days from the date of the returned package. We can only process a refund back to the original payment method and we charge a returns processing fee of $10 per return order and we do not refund any shipping fees. Any products listed at final sale, cannot be returned or exchanged.

The returns processing fee helps to cover the cost of the shipping label that we provide to send your order back to our receiving team. Orders returned for a refund will incur the returns processing fee – changes & orders returned for store credit do not.

To request a return or exchange please use our online portal

Shipping Policy

Our team asks for 1-7 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.

Once your order has been shipped, we ask for 1-10 business days for delivery. Please note, packages are subject to carrier delays.

Please note: We do not ship and/or deliver on weekends. All orders received after 1:00 PM PST on Friday will be shipped the following week.

* 2 Day Expedited orders must be placed before 12:30pm PST to be sent out within the same business day. Expedited orders placed after 12:30pm PST will ship out on the following business day. Expedited orders are delivered Monday-Friday. There is no expedited option for weekend delivery.

Oh no! Since the package indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.

1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.

2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.

3. Is there a chance one of your neighbors mistakenly collected your package?

If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.

We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".

General Inquiries

We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

All of our pieces run true to size but fits vary. Please be sure to read our product descriptions and follow us on IG for fit guides @shopgoldiebyrd! If you need any further assistance, please contact our customer service team through our contact page!

We have carefully chosen all of our materials for their perfect combination of softness and resiliency. To keep your product in pristine condition, please wash separately on cold and lay flat to dry.